Formal Statement Regarding False Online Statements: Our company has recently discovered statements concerning our company on the internet, some social media platforms, and messaging groups. Some of these statements contain descriptions of our company's business practices, service processes, and internal management that are inconsistent with the facts.
Based on the principles of information transparency and protecting consumer rights, our company hereby makes the following statement regarding relevant matters:
I. Explanation of the Company's Legality and Operational Status
Our company is a legally established and operating enterprise, possessing the business registration and operating qualifications required by relevant laws and regulations, and continuously conducting actual business operations. All of our company's business activities, including product sales, itinerary arrangements, customer reception, and payment processing, are handled in accordance with relevant contractual agreements and applicable laws.
II. Explanation of Operating Model and Cooperative Relationships
Our company operates by uniformly planning product content and service standards, and collaborating with legally established partners as needed. The division of responsibilities, service content, and execution methods in these partnerships are governed by corresponding contractual agreements and internal management mechanisms. We strictly adhere to tourism industry regulations and absolutely do not engage in any order-switching or improper exchange of benefits that harms the rights of travelers.
III. Explanation of Itinerary Arrangements and Consumption Behavior
The itinerary arrangements are made in accordance with the itinerary description, contract terms, and local regulations. Whether or not a traveler makes any purchases during the trip is entirely their own decision, and the company has not authorized anyone to unduly influence a traveler's spending choices. Any violation of the contract or company regulations will be handled according to the relevant agreements.
IV. Explanation of Service Personnel Compensation and Expenses
Our company handles the service fees for tour guides, drivers, and other service personnel in accordance with the cooperation agreement and related regulations. We have always valued the rights and interests of our partners; all tour guide and driver service fees are paid on time and as agreed, and we have a comprehensive appeal and management mechanism in place.
V. Reminders Regarding Online Information
Our company reminds the public that information circulating online comes from diverse sources and may not be complete or verified. If you have any questions regarding our services, itinerary, or pricing structure, we recommend contacting us directly through our official channels to obtain accurate information. We have formally engaged our legal counsel to assess and handle any malicious dissemination of false information.
VI. A message to all customers
We understand that any consumer may feel uneasy and doubtful when faced with a flood of online information. Therefore, rather than engaging in emotional confrontation, we prefer to dispel these doubts with facts and sound systems. We understand that only by upholding the essence of integrity and service can we live up to the trust and expectations of every traveler.
We firmly believe that facts and systems speak for themselves, therefore we choose to respond with transparent information instead of pointless disputes. Big Player's original intention remains unchanged: we focus on every service detail, solely to protect every precious travel memory you have.
VII. Company Position Statement
- We strongly deny any false or misleading statements.
- Actions that maliciously damage a company's reputation will be dealt with in accordance with the law.
- We are committed to being fully responsible for customer rights and service quality.
Thank you to every customer who has supported and trusted Big Player for so long.
Big Player Travel Group will continue to focus on providing excellent service every time.
Respectfully yours, Big Player Travel Group, January 6, 2026
